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Computer Support Provider Ranking Quiz

Isn't all computer support really the same? After all, you open up the yellow pages under "Computer Repair" and there are a lot of "companies" that take care of computers. So how do you differentiate between them all? In fact how can you tell if you are receiving adequate support now? Take the quiz and see how your current computer support provider or prospective provider ranks. The answers are based on a 100% perfect score (an A+).

1.	Is your computer support provider Microsoft Certified? Yes No
2.	Do they have someone in their office dedicated to taking your calls and coordinating service for you? Yes No
3.	Do they have multiple IT Professionals? (More than 1) Yes No
4.	Do they have methodologies and systems in place to ensure things don't fall through the cracks? Yes No
5.	Do they offer a prescheduled maintenance program? Yes No
6.	Do they have a maintenance checklist that you can see and review? Yes No
7.	Do they have a Helpdesk system that you can add issues to and track progress? Yes No
8.	Do they provide you with documentation you can use to measure their service after each visit? Yes No
9.	Do you feel like they are learning on your time? Yes No
10.	Do they talk about your network in a way that you understand? Yes No
11.	Are they friendly and courteous to your employees? Yes No
12.	Do they arrive on time? Yes No
13.	Do they have customer service policies in place to ensure your guaranteed satisfaction? Yes No
14.	Do they provide proactive advice to help you achieve your business goals or are they mostly "break-fix?" Proactive Advice Mostly "Break-Fix"
15.	Do they have management oversight? Are they accountable to anyone? Yes No
16.	What happens when your support person gets sick or goes on vacation? We wait for them to get back They have multiple IT Professionals to take their place
17.	Do their IT Professionals receive weekly training? Yes No
18.	How is your critical network and support info stored? Online database Paper and binders None at all
19.	Do they provide you with a comprehensive plan including a budget based on your business goals? Yes No
20.	Do they respond to your emergency computer issues within 3 hours or less? Yes No
21.	Are they available in a timely manner when you need them for non-emergencies? Yes No
22.	When they come to your office do they check in and check out with you to review what needs to be done and what has been completed? Yes No
23.	How would you rank their follow-up skills: Excellent Good Average Poor Terrible