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Grade Your Computer Support | Corporate Computer Services
Why Corporate Computer Services?

Grade Your Computer Support

Grade your current computer support online today!

Isn't all computer support really the same? After all, you open up the yellow pages under "Computer Repair" and there are a lot of "companies" that take care of computers. So how do you differentiate between them all? In fact how can you tell if you are receiving adequate support now?

Take the quiz and see how your current computer support provider or prospective provider ranks. The answers are based on a 100% perfect score (an A+).

  1. Is your computer support provider Microsoft Certified?
  2. Do they have someone in their office dedicated to taking your calls and coordinating service for you?
  3. Do they have multiple IT Professionals? (More than 1)
  4. Do they have methodologies and systems in place to ensure things don't fall through the cracks?
  5. Do they offer a prescheduled maintenance program?
  6. Do they have a maintenance checklist that you can see and review?
  7. Do they have a Helpdesk system that you can add issues to and track progress?
  8. Do they provide you with documentation you can use to measure their service after each visit?
  9. Do you feel like they are learning on your time?
  10. Do they talk about your network in a way that you understand?
  11. Are they friendly and courteous to your employees?
  12. Do they arrive on time?
  13. Do they have customer service policies in place to ensure your guaranteed satisfaction?
  14. Do they provide proactive advice to help you achieve your business goals or are they mostly "break-fix?"
  15. Do they have management oversight, and are they accountable to anyone?
  16. What happens when your support person gets sick or goes on vacation?

  17. Do their IT Professionals receive weekly training?
  18. How is your critical network and support info stored?

  19. Do they provide you with a comprehensive plan including a budget based on your business goals?
  20. Do they respond to your emergency computer issues within 3 hours or less?
  21. Are they available in a timely manner when you need them for non-emergencies?
  22. When they come to your office do they check in and check out with you to review what needs to be done and what has been completed?
  23. How would you rank their follow-up skills?