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Support Team | Corporate Computer Services
Why Corporate Computer Services?

Your Support Team

At Corporate Computer Services, we take a team approach to computer service for small businesses in Orange County, California.

Advantages of a Team

A team approach has many benefits over other approaches to IT support for small businesses:

  • Corporate Computer Services' clients have the support of a trained and accountable team at a fraction of the cost of a full time computer service staff member, and at about the same hourly rate as an independent computer service provider.
  • With multiple IT Professionals, our CorporateSupport Center application, and standardized network practices, you won't have to worry about what may happen if your computer service provider were to get sick or go on vacation.
  • With account management from the Support Advisor, Support Coordinator, and Director of IT, you can be sure that your business goals and computer service needs are a priority and that they will be taken care of to your satisfaction, and won't fall through the cracks.

As you can see from the chart and descriptions below, the Corporate Computer Services team is designed around and dedicated to our client's needs.

Your company, Support Advisor, Director of IT, Support Coordinator, IT Professionals

Support Advisor

  • Your Support Advisor is the first point of contact with Corporate Computer Services. Their job is to listen and understand our clients' business goals and providing information that will assist in making educated decisions regarding the appropriate computer support for their business.
  • Your Support Advisor is responsible for guiding our clients to the services that best meet their needs.
  • Your Support Advisor is also actively and continually monitoring our clients' satisfaction with the support at their office so that they are receiving the highest level of support possible.

Support Coordinator

  • Schedules IT Professionals for all levels of computer service
  • Coordinates all computer service and project events
  • Follows up on computer service requested and provided
  • Maintains accurate client and vendor information
  • Coordinates general and administrative requests
  • Ensures issues do not fall through the cracks

Team of IT Professionals

  • The theme of an IT Professional is "Manage, Solve, Care"
  • Manages issues relating to computer systems, servers, and the network
  • Designs and implements network solutions meeting clients' business needs
  • Administrates servers in a Microsoft environment and has thorough knowledge of LANs and WANs
  • Communicates with executives and top management in regards to technology needs and current status
  • Provides technical support to end users on computer issues
  • Documents and updates requests for support as well as the resolution
  • Provides troubleshooting expertise to server and workstation related issues
  • Facilitates communications between hardware and software vendors when necessary

Director of IT

  • Oversees all computer service delivery performed by our IT Professionals
  • Conducts weekly training of IT Professionals
  • Review of Support Documentation to ensure quality computer service delivery and follow-up
  • Provides daily technology assistance and support to IT Professionals in the field

Professional Consultants Utilized by Corporate Computer Services

  • As a provider of outsourced computer service in Orange County and a believer in the value of outsourcing non-core business functions to experts, we have outsourced our Accounting, CPA and Human Resources functions with two companies that specialize in these areas. These professionals enable us to experience their expert team services with minimal overhead.

Looking for this kind of Computer Service Company?

Contact us today!

If you are looking for this kind of company to take care of your small business, please contact us today. A Support Advisor would be happy to chat with you about how we can help you achieve your business goals.